- Delta ranked No. 1 within the annual Enterprise Journey Information Airline Survey for the 12th 12 months in a row
- Delta led in almost each survey class, with an total rating improve in comparison with 2019
Company journey professionals have rated Delta No. 1 within the annual Enterprise Journey Information Airline Survey for the 12th 12 months in a row, citing the airline’s response to evolving buyer wants in addition to their unwavering dedication to persistently talk with their vacationers and enterprise companions.
“We’ll by no means cease investing in our individuals, service, community, fleet and infrastructure to ship the seamless journey experiences we all know our prospects count on and deserve,” mentioned Steve Sear, E.V.P. – World Gross sales and Distribution. “We’re humbled to be acknowledged as soon as extra with this esteemed honor. It goes with out saying, however this recognition wouldn’t be potential with out the loyalty and help of our unbelievable company prospects and companions, and naturally, our world-class Delta workforce.”
Enterprise Journey Information is the main international supply of enterprise journey info and intelligence, reaching greater than 44,000 company prospects who’re accountable for setting journey coverage, managing, and shopping for enterprise journey/conferences for his or her firms.
The annual survey asks company journey professionals to rank airways on a wide range of attributes, together with customer support and the general Gross sales relationship, distribution, community and services. Delta led in almost each class, rising its total rating comparative to 2019.
Among the many valued actions Delta undertook in 2022:
- Launching Delta Enterprise, a sturdy set of enterprise journey instruments, services below one, all-encompassing journey answer.
- Accelerating hiring throughout the operation, bringing on greater than 15,000 individuals because the starting of 2021, together with a file variety of Reservations and Care specialists, pilots, flight attendants, plane upkeep technicians and extra.
- Returning operational reliability to a 99%+ completion issue* by way of significant and vital steps, similar to right-sizing the airline’s schedule, including buffer time in crew scheduling, rising boarding time and specializing in hiring and coaching Delta’s workforce.
- Constructing again our international community in a strategic and measured method with a concentrate on company wants, whereas concurrently including service to brand-new locations like Cape City, Geneva and Stuttgart.
- Implementing modern know-how alongside the client journey, revealing the world’s first-ever PARALLEL REALITY™ expertise at Detroit Metropolitan Airport and persevering with to roll out digital identification know-how at U.S. hubs.
- Unveiling two brand-new terminals at New York’s LaGuardia and LAX – multi-year infrastructure tasks that characterize the airline’s decade-long, $12 billion funding to rework the journey expertise on the bottom and within the air.
- The airline additionally opened or expanded six Delta Sky Golf equipment this 12 months, together with opening the primary Sky Membership at Tokyo’s Haneda Airport – the one membership there operated by a U.S. airline.
- Bringing on new fleet such because the A321neo, the experience-rich, fuel-efficient narrowbody jet that reinforces the corporate’s place as an trade chief in environmental sustainability.
- Persevering with to deliver small, numerous meals and beverage manufacturers onboard, in addition to plant-based meals choices and conscious leisure to journey properly.
- Making certain company prospects remained well-informed, offering frequent and clear communication in addition to swift drawback decision.
“Our gross sales mission of ‘Pay attention. Act. Pay attention’ has at all times been central to our enterprise mannequin, and it was important that we continued to emulate it day out and in because the trade rebuilt this 12 months,” mentioned Bob Somers, S.V.P. – World Gross sales. “Regardless of the challenges, Delta individuals will hold striving to help the enterprise journey wants of our prospects and earn their loyalty, to be higher for them immediately, tomorrow, and past. And to the Delta groups throughout the globe, we will’t thanks sufficient for delivering the Delta Distinction each single day.”
Delta is proud to be America’s most-awarded airline, persistently acknowledged for excellence in all the pieces from passenger expertise to customer support, operational efficiency to office tradition. This 12 months, Delta has acquired high honors from Forbes, Fortune, Wall Avenue Journal and Conde Nast Traveler, to call a number of.
*Primarily based on Delta mainline completion issue for September, October and November thus far.